Last updated 11 October 2026
This policy covers payments made to us through xynexglobal.com.
An order may be cancelled before it has been dispatched or before the service has commenced. Write to us at the address below, quoting your payment reference.
Once goods have been dispatched, or a service has commenced, cancellation is subject to the terms of the specific order and any costs already incurred.
Orders for goods made or configured to your specification cannot be cancelled once production has begun.
Where a cancellation is accepted, or where a payment was made in error or in duplicate, the amount is refunded to the same payment instrument it came from. We do not refund to a different account.
Refunds are initiated within 7 working days of the refund being agreed. After we initiate it, the time for the money to reach you is set by your bank or card issuer and is typically 5 to 10 working days.
Payment-gateway charges on the original transaction are not recoverable by us and may be deducted from the refund where the cancellation is not attributable to us.
Report damage, a defect, or a wrong item within 48 hours of delivery, with photographs. Once verified, we replace the item or refund it in full, including delivery charges.
Manufacturer warranties, where applicable, are additional to this policy and are handled through the manufacturer's service network.
Email info@xynexglobal.com or call +91 89019 88201 with your payment reference, the Razorpay payment id if you have it, and what you would like done. We acknowledge within 2 working days.
Xynex Global Private Limited · CIN U27500DL2025PTC459734 · Delhi, India
info@xynexglobal.com ·
+91 89019 88201
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